TIER 1
The Review
A complete read on your food and service.
Scheduled or unannounced guest visit
Food quality and consistency scoring
Service flow and front-of-house review
Back-of-house walkthrough with ownership
Written report with photos and top 5 fixes
Debrief call
Starting at
$1,500 per location
Services
TIER 2
The Review + Reset
The review, then we train your team on the fixes.
Everything in The Review
On-site front-of-house service training
Plating and consistency session with the kitchen
A standards checklist your team keeps
Starting at
$2,500 per location
TIER 4
Lodging
Two-night stay, Brand Standard Audit, Room & Property
Condition, Housekeeping evaluation, Staff Hospitality, Dining
Evaluation, Two Other Services, Written Review with Photos
Debrief call
Starting at
$1,450 per location
The
TIER 3
The Standards Partner
Ongoing reviews that keep standards from slipping.
Monthly or quarterly re-reviews
Progress report against your baseline
Refresher training as needed
Priority support for new menus and launches
Starting at
$3,500 quarterly/$9,500 monthly
TIER 5
Events/Catering
Site & Menu Review, Staff & Service Review, Guest Feedback
Evaluation, Profitability Evaluation, Written Review with Photos,
Profitability Enhancement Report
Debrief call
Starting at
$1,300 per location
BENCH
For Fractional Management Solutions
HOW IT WORKS
Four steps from first call to a sharper service
3
The Report
You get a scored report with photos and the five fixes that matter most.
4
The Reset
Optional on-site training puts the fixes into practice with your team.
1
Discovery call
We learn your concept, your goals, and what’s been keeping you up at night.
2
The Review
We experience it as a guest, then go behind the scenes with you and your team.
FREE SELF-ASSESSMENT
Not sure where you stand? Take the Service Score.
Six quick questions about your food and service. Get a score and a recommended next step in about two minutes.
